Terms and Conditions

We are W L Botanist Ltd trading as White Label Botanist

White Label Botanist is a business to business seller of wholesale, made-to-order products. By making a purchase from us, you are considered a business user.

You can contact us on hello@whitelabelbotanist.co.uk via Facebook messenger, or via snail mail.

Our postal address is:

W L Botanist Ltd
Unit 12,
Concorde Rd,
Norwich,
NR6 6BW

At White Label Botanist, we believe in excellent customer care and environmentally friendly wholesale. Basically, amazing products that are kind to you and the planet.

If you have a compliment, or if you aren’t 100% happy, contact our team straight away at hello@whitelabelbotanist.co.uk. You can also reach us on Facebook Messenger.

Your feedback helps us understand what works, and what needs improvement. You might notice we don’t provide a telephone number- this is because we are a small team who spend most of our time in the workshop. We are much better at helping you via email and messenger.

We hope you have a fantastic experience with us, and that your order reaches you speedily and safely. We take great care to make & pack our products so they arrive in perfect condition, without using plastic, polystyrene or excessive packaging.

When you order online with us, you agree to provide:

  • Your e-mail address
  • A contact name
  • A business name
  • Your billing address
  • A delivery address (if different from billing address)
  • A phone number (in case we need to contact you regarding your order)

You must represent a business to place an order with us. For this you will need an online account, and you must be over 18 years of age to open an account or order.

We accept payment via Paypal, Debit Card and Credit Card (via Stripe). Once you have ordered with us and we have received payment, we’ll send you an order confirmation email.

Wholesale orders are subject to a minimum order of 24 units, and are permitted for resale. Samples are provided in smaller MOQs to allow you to trial the products. They are not for resale, and we cannot refund, and accept no liability for samples deemed unfit for resale. We monitor sample orders to ensure our MOQs are adhered to, and reserve the right to cancel or refuse any samples order at our sole discretion.

Everything is made fresh to order, and we advertise lead times across the website. We will also follow up with a dispatch confirmation when your order is on its way to you.

Our products are ready to sell across the EU as they comply with EU Cosmetics Regulations. They remain compliant as long as you, the customer, complies with labelling requirements.

We reserve the right to remain the ‘Responsible Person’. This allows us to act quickly and provide all necessary product information should the need arise. This is subject to our liability disclaimer in section 10.

Our products/labels are not permitted for resale/distribution outside the EU. They have been formulated, certified and labels designed to satisfy cosmetic regulations within the EU and UK (subject to Brexit negotiations) and may not be legally compliant with other Countries’ and States’ cosmetics regulations. We accept no responsibility for products sold outside the UK/EU, and accept no liability for non-compliance.

Labelling Guide

When you label the products, you will need to show the following information on the final product’s outer packaging.

  • Product name & function (eg body scrub)
  • Batch number
  • Full ingredients including allergens and INCI name
  • Usage & storage instructions and warnings
  • Quantity in grams (g) or millilitres (ml)
  • Period-after-opening (PAO) symbol
  • The RP statement “RP: W L Botanist Ltd Unit 12, NR6 6BW”
You will also need to send us clear images of the final packaging. We will then update the Cosmetics Products Notification Portal. This is a legal requirement for cosmetics sold in the UK/EU.
 

If your order hasn’t arrived as you expected, please let us know. Please report any order discrepancies within 48 hours of receiving your order. 

Should an order arrived damaged, please sign for it as ‘damaged’ and take a photo to support any resulting claim.

If you have a complaint relating to our Terms and Conditions, service or products, we will be pleased to help resolve the complaint. We want you to have the best experience possible. 

You can make a complaint at hello@whitelabelbotanist.co.uk or by writing to W L Botanist Ltd, Unit 12 Concorde Road, Norwich, NR6 6BW

Product Variance Disclaimer: Due to the nature of hand made produce, using natural ingredients, products may vary slightly in colour or design. For example, storage and transport can affect a product’s appearance. 

Temperature sensitive products may remelt and set during warmer weather. When exposed to fluctuating temperatures, the high quality natural ingredients (eg organic cocoa butter) can produce superficial surface mottling. This is known as blooming, and is completely natural and unavoidable. We accept no liability for faulty or damaged goods in this instance.

Delivery costs are calculated based on order size/weight and the shipping location. Shipping quotes for sample orders factor in a handling fee, as samples take proportionally more time to prepare. For this reason we charge a flat rate for sample orders.

We accept orders from customers around the world, however online shipping estimates are only available to UK addresses. For EU orders, please contact us directly for a shipping quote.

Currently we ship via Royal Mail, Parcelforce, DPD, UPS and a range of couriers, to provide you with the best delivery service.

Orders are dispatched Monday-Friday, and may arrive Monday-Saturday when shipped via Royal Mail, or Monday-Friday with other couriers

Detailed delivery information is available at the checkout. If you live in more remote areas of the UK (eg Scottish Highlands and Islands) please allow an extra 24 hours for delivery.

When providing a delivery estimate this is dependant on the advertised lead time. For example. for a 2 week lead time, please allow an extra 24-48 hours for delivery.

We do not ship to military addresses, PO Boxes or lockers. If we are unable to ship to you for any reason, we will be in touch before dispatching your order.

The recipient/customer is responsible for paying all customs duties, charges and taxes. We cannot accept responsibility for items returned as a result of failure to pay any necessary fees.

Our products may be sensitive to heat and direct sunlight. As such, they must be stored appropriately upon delivery. Storage instructions are provided on each product listing.

If you are not likely to be available to accept your delivery, please have your box shipped to an alternative address where it can be received immediately on arrival. If the address you provide is incorrect, or if your items are spoilt as a result of you being unable to receive your package, unfortunately we cannot offer a remedy, refund or replacement.

In the event that your order has not arrived within a reasonable period of time please contact White Label Botanist Customer Care at hello@whitelabelbotanist.co.uk

We may offer free delivery as part of a promotion. We reserve the right to withdraw/discontinue this promotion at any time, without notice.

Our prices, as stated on our website, are in pound sterling excluding VAT (£). VAT is added at the checkout.

We reserve the right to alter our pricing at any time. International orders may incur bank charges for overseas transactions and currency conversions.

As a business to business wholesale website, White Label Botanist is not bound by the terms of the distance selling regulations.

We make everything by hand, fresh to order. Once an order is placed, our expert makers immediately get to work preparing ingredients and supplies. For this reason we are unable to offer returns, cancellations or refunds. 

We understand that mistakes happen. If for any reason you need to cancel your order, please contact us in writing within 24 hours of purchase. You can do so by emailing hello@whitelabelbotanist.co.uk

Cancelation requests within the 24 hour period will be considered, however any request received thereafter will not be eligible for cancelation. Any cancelations are offered at our sole discretion.

If we have made a mistake, or an order is unsatisfactory, please let us know and we’ll do our best to fix it. We will need to investigate any claims thoroughly for traceability and quality control.

In the first instance we will assess your complaint, and if remedial action is appropriate may offer a replacement, credit to your account or refund.

All information provided on this website should be considered as general guidance only. We strongly recommend ordering samples and running small scale trials before making larger purchases. Samples are for trialling purposes only, and are not permitted for resale. 

Our products are sold as advertised on the product listing and we do not make any claims regarding the use or performance of the products. The ordinary, or otherwise, use of our products is outside our control. No representation or warranty, expressed or implied, is made as to the effects or results of such use, including damage or injury.

White Label Botanist expressly disclaims responsibility as to the ordinary, or otherwise, use of our products.

Furthermore, nothing contained herein should be considered as a recommendation by White Label Botanist as to the fitness for any use.

The liability of White Label Botanist is limited to the value of the goods and does not include any consequential loss. This applies in all cases, even ones arising from our error. The user of the products is solely responsible for compliance with all laws and regulations applying to the use and resale of the products.

White Label Botanist shall not be liable for any incidental, special, punitive or consequential damages for products purchased herein including, without limitation, loss of profits or revenue, loss of use, or increased costs of doing business.

For all products we sell, we obtain a Cosmetic Product Safety Report. We provide ingredients, weights & measures information on each product listing.

We provide necessary product information (including but not limited to: ingredients, weights & measures) on each product listing. For ‘labelled’ products, this is additionally provided in the form of a printed label. It is the responsibility of the customer to ensure that this information is clearly displayed, and the products comply with current legislation upon re-sale.

Should you breach cosmetics regulations including but not limited to: incorrect labelling, reformulating or altering the product, you agree to accept full liability.

For a general guide on labelling, visit our Wrapping & Labelling page. This does not constitute legal advice, and we disclaim responsibility for the interpretation and implementation of any guidance provided.

For more details about how we use cookies, please see our Privacy Policy.

We use and process your Personal Information as described in our Privacy Policy

We may vary these terms from time to time.  If we do we will replace these terms on our website with our new terms.

http://www.whitelabelbotanist.co.uk is a site operated by W L Botanist Ltd whose address is Unit 12, Concorde Road, Norwich, NR6 6BW

All materials presented on our website, in any correspondence, social media, promotional materials or otherwise (including but not limited to images, photographs, text, product descriptions, designs & meta data) remain the sole property of W L Botanist Ltd t/a White Label Botanist

By agreeing to these terms, you acknowledge that you and/or the business you represent are forbidden from using or copying any materials on your own website, in any correspondence, social media, promotional materials or any other medium or format.

In practical terms, this means you must create your own original product photography, and write your own product descriptions. Not only does this protect our intellectual property, but it creates a more diverse marketplace for wholesale customers.