FAQs
Your questions, answered.
You can grab one of our irresistible samples here These are full size, wrapped and labelled. Also, it’s a great excuse to buy a box of goodies, right?
Labelling Guidelines
We provide labelling guidance on our labelling page. You’ll find info on what to include on any labels, including help with label designs.
Template Label Designs
Creating legally compliant, beautiful labels isn’t easy. That’s why we’ve done the tricky bit for you. Head to our labelling page to download label templates for you to use for free.
More about labelling……….
You are free to label, name, brand our products as you choose (the wholesale products arrive without any labelling – ready for you to add whatever labels you choose) – there are just certain key bits of information that you must include – we have a helpful guide for this under labelling.
If you order any sample, they will arrive full sized and have our non branded labels attached – to give people an idea about what the finished product looks like. These labels became very popular (especially the gold seals) and we now sell them as separate items to the main products – available here within Labelling. They contain all of the legally required details – Ingredients, Period After Opening, directions for use, RP details etc enabling the products to be sold straight away.
A very common approach is for people to purchase our back labels (which have ingredients and user guides on them) and then have their own front labels design / printed with your own bespoke branding etc (we are happy for you to adapt our labels front and back too). The gold seal strips are extremely popular too – they give that extra little bit, plus can act a security tag too.
Of course you do not need to use our labels and with plenty of online printers / designers available you will have a brand or idea put to print in no time at all – there are also templates and size guides on this website to help with this part if required.
As the RP we are legally required to ask for a copy of your final label design, and therefore once you have this we just require an image or photo to be emailed across for our records – you are then good to sell.
We are not currently offering a label design or label application service – we are just too busy manufacturing the main product to assist with this !! We may look at this in the future though, so watch this space.
We can also offer discrete RP details that helps to keep your supplier chain more confidential – via email request or simply purchase the printed (Discrete back) label variant.
I hope the above helps and if you have any further questions please feel free to email us.
Our minimum order quantity is 24 units of a single product variety.
Whilst we don’t offer split packs, here’s the good news. You can receive a discount of up to 20% for purchasing multiple packs of the same product. Awesome!
You can see our lead times on the basket and checkout pages. At the moment, it’s 1-2 weeks, though this can change when we get busy.
Most orders leave us within a week. We always work our hardest to get your order to you asap. We know you’ll be super excited to get your order 
The good news is that we can and do manufacture custom products (and we LOVE hearing new ideas). We try to assist as many people as possible, but are not able to help with every custom product request – we are also careful to ensure that they fit within our company ethos (Palm Oil free, Vegan friendly, preferably anhydrous, environmentally sound / ethically sourced natural ingredients).
For custom products there may be initial development / set up costs and minimum order quantities required per product. However, if the custom product is very close to an existing line or maybe just requires alternative packaging, scent, colour or shape for instance we may look at smaller minimums / costs involved.
If you are then happy with the results we would need to get it certified and registered onto the Cosmetics portal (so it can be legally sold in the UK and Europe).
In terms of cost per unit it really does depend on what ingredients go into it, size and shape etc.
The development times can vary, depending on how complicated the product is to make and the final sign-off by yourself. This stage may only take a few weeks for simple products (or one that is similar to an existing range), or much longer if more involved. The product will then be tested / certified by our cosmetic chemists and uploaded onto the relevant cosmetic portals.
As with our existing range, we handle all of the paperwork – making your journey to have your own bespoke product as simple and effortless as possible.
You’ll find all the product info on each product listing under the ‘additional information’ tab.
You can see ingredients, allergen, net weights/volumes, approximate dimensions, instructions for use, packaging and any other handy bits of info.
We strive to provide the finest ingredients that fit within our company ethos of being cruelty free, anhydrous, naturally derived, sustainably sourced, Vegan friendly and Palm Free
These challenges may include slight colour or scent variations from naturally derived products or even ingredient manufacturers switching to RSPO sourced produce instead of completely Palm free.
With the above in mind and in the pursuit of ever enhancing products we may, on occasion, have to change formulations and ingredients. It is therefore important to regularly check the ingredients lists on the website.
All of our products have been assessed and passed the Cosmetic Products Safety Report, which means a qualified chemist has certified that they are safe for general use.
Products specifically marketed to young children require extra safety assessments, so we don’t recommend our products for children 3 years and under.
We’re unable to make recommendations regarding pregnancy. We always advise that during pregnancy, the customer asks their medical professional for advise.
All of our products are 100% vegan, anhydrous, cruelty free and have minimal plastic packaging. They are also tested, certified and have been uploaded onto the UK/EU cosmetic portals, making them legally compliant for use and sale within these areas. These values are at the heart of our business, we wouldn’t do it any other way!